Doctors are drowning in paperwork. Some companies claim AI can help

A small cohort of companies are hoping to use artificial intelligence chatbots to offer services to doctors. These firms maintain that their programs could dramatically reduce the paperwork burden physicians face in their daily lives, and dramatically improve the patient-doctor relationship. But some independent researchers, including Marzyeh Ghassemi, principal investigator for AI and health at the MIT Jameel Clinic, fear a rush to incorporate the latest AI technology into medicine could lead to errors and biased outcomes that might harm patients. 'When you take state-of-the-art machine learning methods and systems and then evaluate them on different patient groups, they do not perform equally', Marzyeh says. 'That's because these systems are trained on vast amounts of data made by humans. And whether that data is from the internet, or a medical study, it contains all the human biases that already exist in our society'.